Refund Policy

Effective Date: [17-10-2024]

At Dshoppie.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please carefully read our refund policy to understand your options and the steps required for processing refunds.

For further assistance, contact us at support@dshoppie.com or visit our Contact Page.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The item is unused, in its original packaging, and in the same condition as when it was received.
  • The refund request is made within [Time Frame 3-5 working days] from the date of delivery.
  • The product is defective, damaged, or not as described upon arrival.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as final sale or non-refundable at the time of purchase.
  • Gift cards or store credits.
  • Digital products or downloadable software.
  • Personalized or custom-made items unless they arrive damaged or defective.

3. Refund Process

Step 1: Submit a Refund Request
  • Email us at support@dshoppie.com with the following details:
    • Your full name.
    • Order number.
    • A description of the issue.
    • Photos or videos of the item (if damaged or defective).
Step 2: Return the Product (If Applicable)
  • Once your refund request is approved, you will receive instructions on how to return the product.
  • Return shipping costs:
    • If the refund is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
    • For all other reasons, the customer is responsible for return shipping costs.
Step 3: Inspection and Refund Approval
  • Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
Step 4: Refund Processing
  • Approved refunds will be processed within [Time Frame 5-7 Working days] to your original payment method.

4. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you still haven’t received your refund, email us at support@dshoppie.com for assistance.

5. Exchanges

If you received a defective or incorrect item and prefer an exchange instead of a refund, please contact us. Exchanges are subject to item availability.

6. Canceling an Order

  • Orders can be canceled before they are shipped.
  • If the order has already been shipped, a refund can be processed after the item is returned.

7. Changes to This Refund Policy

Dshoppie.com reserves the right to update this refund policy at any time. Changes will be posted on this page with the updated effective date.

Contact Us:

If you have any questions or concerns about our refund policy, please reach out to us:

We’re here to help and ensure a smooth shopping experience for you!