Return Policy
1. Overview
At dshoppie.com, customer satisfaction is our top priority. We want you to be fully satisfied with every item you purchase. If you are not happy with your purchase, we are here to assist you with returns and exchanges. Please review our return policy below for detailed guidelines on returns, refunds, and exchanges.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, in the same condition you received it, and in its original packaging.
Returns must be initiated within 30 days of the delivery date.
Proof of purchase (order confirmation, receipt) must be provided for all returns.
Please note: Certain products, such as perishable goods, personalized items, and final sale items, may not be eligible for return. Check the product details page to confirm if your item is eligible.
3. How to Initiate a Return
1. Contact Us: Please reach out to us with your order number, item details, and reason for return. We’ll provide instructions on how to proceed. You can contact us through:
Email: support@dshoppie.com
Message Us Directly:
Use the message form on our site to reach our customer support team.
2. Return Authorization:
Once your return is approved, you will receive a return authorization number and instructions on where to ship the item.
3. Packaging and Shipping:
Place the item in its original packaging, along with any manuals, accessories, and a copy of the original receipt. Be sure to ship it to the return address provided.
4. Return Shipping Costs:
Customers are responsible for return shipping costs, except in cases where the return is due to our error (such as a defective or incorrect item).
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.
5. Refunds
Once we receive and inspect your returned item, we will send an email notification regarding the approval or rejection of your refund:
Approved Refunds:
Refunds will be processed to your original payment method within 7-10 business days.
Partial Refunds:
In certain situations, only partial refunds may be granted (e.g., if the item shows signs of use or damage).
6. Exchanges:
If you wish to exchange an item for a different size, color, or variant, please indicate this when contacting us. Exchanges are subject to product availability, and you will be notified if the requested item is out of stock.
7. Non-Returnable Items:
For health and safety reasons, certain products are non-returnable, including:
– Personal care items
– Food and perishable goods
– Customized or personalized products
– Items marked “final sale” on the product page
8. Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately. We’ll assist you in obtaining a replacement or a full refund, depending on availability and your preference.
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Contact Information:
If you have any questions or need further assistance, our support team is here to help.
Email:support@dshoppie.com
Message Us:
Use the Contact Form on our website (www.dshoppie.com).
Customer Support Hours:
Monday to Friday, 9 AM – 6 PM (EST)
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Thank you for shopping at dshoppie.com! We look forward to ensuring you have a satisfying experience.
